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No internet since last sunday

Nichola14
Newbie
Posts: 2
Registered: 28-11-2015

No internet since last sunday

I've not had internet at my house since Sunday. I filled in the online troubleshoot and it came back for a while, but then went again. An engineer was meant to come today but didn't show up. I'm not sure what is going on.
4 REPLIES
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: No internet since last sunday

ok= Welcome to the forum. You have not given much information for us to go on. Does your landline phone work and what router do you have?
To fill in the troubleshooter you would have had to some tests - so please say what you have already done.
Has your "ticket" been updated and did it give any indication the cause of the fault.
Nichola14
Newbie
Posts: 2
Registered: 28-11-2015

Re: No internet since last sunday

Hi, thanks for your reply. They have setup a new time for the engineer visit.
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: No internet since last sunday

Unlikely for any PN staff to be on here on a sunday - what router do you have and are all the lights lit?
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: No internet since last sunday

I can see a engineer is due out tomorrow afternoon to get this sorted.
Let us know how you get on.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team