No internet since early hours this morning - 4th March
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No internet since early hours this morning - 4th March
04-03-2014 9:19 AM
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Strangely the broadband light is lit and internet light is flashing as it normally does but we are getting no access to the internet.
Mark
jim:green date added to title for clarity mod:end
Re: No internet since early hours this morning
04-03-2014 9:22 AM
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Re: No internet since early hours this morning
04-03-2014 9:24 AM
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Filey exchange
To be is to do - Kant
do be do be do - Sinatra
Re: No internet since early hours this morning
04-03-2014 9:25 AM
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Re: No internet since early hours this morning
04-03-2014 9:25 AM
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Still down for me.
Regards, David
Re: No internet since early hours this morning
04-03-2014 9:29 AM
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Re: No internet since early hours this morning
04-03-2014 9:32 AM
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Service Status on it's way.
Re: No internet since early hours this morning
04-03-2014 9:39 AM
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I also trace routed from my router and from my machine at the same time. My router failed after the 4th hop but my machine made it through. I could still ping it but could not resolve DNS queries.
I just cant understand why I cant get to 3rd party DNS servers either. Odd.
Anyway here are some trace routes if they help at all.
From my Machine
Quote C:\Users\Luke Ager>ping www.google.com
Ping request could not find host www.google.com. Please check the name and try a
gain.
C:\Users\Luke Ager>tracert 212.159.13.49
Tracing route to 212.159.13.49 over a maximum of 30 hops
1 2 ms 1 ms 1 ms 192.168.1.1
2 25 ms 22 ms 22 ms 195.166.128.186
3 22 ms 22 ms 24 ms 212.159.2.176
4 21 ms 38 ms 23 ms 212.159.0.208
5 22 ms 22 ms 22 ms 195.166.129.41
6 22 ms 22 ms 22 ms 212.159.2.252
7 21 ms 23 ms 21 ms 212.159.13.49
Trace complete.
C:\Users\Luke Ager>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=28ms TTL=48
Reply from 8.8.8.8: bytes=32 time=28ms TTL=48
Reply from 8.8.8.8: bytes=32 time=28ms TTL=48
Reply from 8.8.8.8: bytes=32 time=27ms TTL=48
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 28ms, Average = 27ms
C:\Users\Luke Ager>
C:\Users\Luke Ager>ping www.google.com
Ping request could not find host www.google.com. Please check the name and try a
gain.
C:\Users\Luke Ager>
From my router
Quote Router#ping 212.159.13.49
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 212.159.13.49, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 20/20/20 ms
Router#trace
Router#traceroute 212.159.13.49
Type escape sequence to abort.
Tracing the route to 212.159.13.49
1 195.166.128.186 20 msec 28 msec 52 msec
2 212.159.2.176 20 msec 20 msec 20 msec
3 212.159.0.208 20 msec 20 msec 24 msec
4 195.166.129.41 20 msec 20 msec 20 msec
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
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21 * * *
22 * * *
23 * * *
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25 * * *
26 * * *
27 * *
Router#ping 212.159.13.49
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 212.159.13.49, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 20/20/24 ms
Router#
Connection to host lost.
Re: No internet since early hours this morning
04-03-2014 9:42 AM
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Re: No internet since early hours this morning
04-03-2014 9:50 AM
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Re: No internet since early hours this morning
04-03-2014 9:54 AM
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same here cant even phone p/net either when u do get thtrough its a mail box message saying this mail box cant take messages what a this is, had to post this with my phone...finnigan
Re: No internet since early hours this morning
04-03-2014 9:56 AM
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Re: No internet since early hours this morning
04-03-2014 9:57 AM
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But.
It must be specifically plusnet server link to the www related as my Vodafone sure signal is getting a perfect connection to the Vodafone servers. Otherwise I wouldn't be able to type this on my phone.
Re: No internet since early hours this morning
04-03-2014 9:58 AM
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Quote from: Finnigan Hi all
same here cant even phone p/net either when u do get thtrough its a mail box message saying this mail box cant take messages what a this is, had to post this with my phone...finnigan
Likewise - I can't reach internet from my phone as coverage is rubbish at home, so had no clue what was going on. Spent more than an hour redialling the Plusnet number, but just kept getting the mailbox error message.
Come on Plusnet, at least put an outage message on the phone line so us poor saps who pay for a service can find out what's going on and can stop wasting hours rebooting our routers, and hanging on to broken phone lines trying to get through.
Re: No internet since early hours this morning
04-03-2014 9:58 AM
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Quote Router#www.google.com
Translating "www.google.com"...domain server (212.159.13.49) [OK]
DNS look up seems to be working again.
Thanks for the quick fix,.
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