No internet since early hours this morning - 4th March

[#1]

Hi
Strangely the broadband light is lit and internet light is flashing as it normally does but we are getting no access to the internet.  
Mark
jim:green date added to title for clarity mod:end

[#2]

My router recently lost connectivity to the PlusNet DNS servers.  Service appears to be resumed now after a couple of router restarts.

[#3]

Same as the OP
Filey exchange

[#4]

My  DNS is also failing. Odly I changed the DNS addresses to googles but that also did not work. Restarting now

[#5]

Me too - as mentioned it appears to be a Plusnet DNS issue
Still down for me.
Regards, David

[#6]

Typical. The one day I have to work from home. Hopefully it won't take too long

[#7]

Really sorry all.
Service Status on it's way.

[#8]

No worries, Its a little odd what I am getting at my end. I switched to a few other DNS servers but with no success.
I also trace routed from my router and from my machine at the same time. My router failed after the 4th hop but my machine made it through. I could still ping it but could not resolve DNS queries.
I just cant understand why I cant get to 3rd party DNS servers either. Odd.
Anyway here are some trace routes if they help at all.
From my Machine

Quote

C:\Users\Luke Ager>ping www.google.com Ping request could not find host www.google.com. Please check the name and try a gain. C:\Users\Luke Ager>tracert 212.159.13.49 Tracing route to 212.159.13.49 over a maximum of 30 hops   1    2 ms    1 ms    1 ms  192.168.1.1   2    25 ms    22 ms    22 ms  195.166.128.186   3    22 ms    22 ms    24 ms  212.159.2.176   4    21 ms    38 ms    23 ms  212.159.0.208   5    22 ms    22 ms    22 ms  195.166.129.41   6    22 ms    22 ms    22 ms  212.159.2.252   7    21 ms    23 ms    21 ms  212.159.13.49 Trace complete. C:\Users\Luke Ager>ping 8.8.8.8 Pinging 8.8.8.8 with 32 bytes of data: Reply from 8.8.8.8: bytes=32 time=28ms TTL=48 Reply from 8.8.8.8: bytes=32 time=28ms TTL=48 Reply from 8.8.8.8: bytes=32 time=28ms TTL=48 Reply from 8.8.8.8: bytes=32 time=27ms TTL=48 Ping statistics for 8.8.8.8:     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:     Minimum = 27ms, Maximum = 28ms, Average = 27ms C:\Users\Luke Ager> C:\Users\Luke Ager>ping www.google.com Ping request could not find host www.google.com. Please check the name and try a gain. C:\Users\Luke Ager>

From my router

Quote

Router#ping 212.159.13.49 Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 212.159.13.49, timeout is 2 seconds: !!!!! Success rate is 100 percent (5/5), round-trip min/avg/max = 20/20/20 ms Router#trace Router#traceroute 212.159.13.49 Type escape sequence to abort. Tracing the route to 212.159.13.49   1 195.166.128.186 20 msec 28 msec 52 msec   2 212.159.2.176 20 msec 20 msec 20 msec   3 212.159.0.208 20 msec 20 msec 24 msec   4 195.166.129.41 20 msec 20 msec 20 msec   5  *  *  *   6  *  *  *   7  *  *  *   8  *  *  *   9  *  *  * 10  *  *  * 11  *  *  * 12  *  *  * 13  *  *  * 14  *  *  * 15  *  *  * 16  *  *  * 17  *  *  * 18  *  *  * 19  *  *  * 20  *  *  * 21  *  *  * 22  *  *  * 23  *  *  * 24  *  *  * 25  *  *  * 26  *  *  * 27  *  * Router#ping 212.159.13.49 Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 212.159.13.49, timeout is 2 seconds: !!!!! Success rate is 100 percent (5/5), round-trip min/avg/max = 20/20/24 ms Router# Connection to host lost.

[#9]

Seems to be working for me now in the last couple of minutes.

[#10]

I too am having dns issues. All lights are green etc. Swadlincote exchange.

[#11]

Hi all
        same here cant even phone p/net either when u do get thtrough its a mail box message saying this mail box cant take messages what a this is, had to post this with my phone...finnigan

[#12]

Service Status here http://usertools.plus.net/status/archive/1393925879.htm

[#13]

Similar here.
But.
It must be specifically plusnet server link to the www related as my Vodafone sure signal is getting a perfect connection to the Vodafone servers. Otherwise I wouldn't be able to type this on my phone.

[#14]

Quote from: Finnigan

Hi all        same here cant even phone p/net either when u do get thtrough its a mail box message saying this mail box cant take messages what a this is, had to post this with my phone...finnigan

Likewise - I can't reach internet from my phone as coverage is rubbish at home, so had no clue what was going on. Spent more than an hour redialling the Plusnet number, but just kept getting the mailbox error message.
Come on Plusnet, at least put an outage message on the phone line so us poor saps who pay for a service can find out what's going on and can stop wasting hours rebooting our routers, and hanging on to broken phone lines trying to get through.

[#15]

Reloaded again...

Quote

Router#www.google.com Translating "www.google.com"...domain server (212.159.13.49) [OK]

DNS look up seems to be working again.
Thanks for the quick fix,.