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No internet, no phone, cannot get through to helpline!

spduffy
Newbie
Posts: 2
Registered: 10-02-2014

No internet, no phone, cannot get through to helpline!

Hi
Our phone line and internet in Portsmouth has not worked since this morning - I have had no phone or internet this evening.
I have tried to phone the help line but after 45 mins with no answer I think it's only fair you contact me.
Regards
Steve
2 REPLIES
Superuser
Superuser
Posts: 12,534
Thanks: 3,825
Fixes: 25
Registered: 22-08-2007

Re: No internet, no phone, cannot get through to helpline!

Steve,
Welcome to the forums - sorry to learn of your troubles.  PlusNet Digital Care Team (DCT) staff are usually only in these forums during Mo-Fr office hours.
I suggest that (given you can get on line to post here) you use http://faults.plus.net to raise a fault.  You do not need to be connected on your service to use the fault reporting tool.
HTH.
spduffy
Newbie
Posts: 2
Registered: 10-02-2014

Re: No internet, no phone, cannot get through to helpline!

Thanks