Hi Our phone line and internet in Portsmouth has not worked since this morning - I have had no phone or internet this evening. I have tried to phone the help line but after 45 mins with no answer I think it's only fair you contact me. Regards Steve
Steve, Welcome to the forums - sorry to learn of your troubles. PlusNet Digital Care Team (DCT) staff are usually only in these forums during Mo-Fr office hours. I suggest that (given you can get on line to post here) you use http://faults.plus.net to raise a fault. You do not need to be connected on your service to use the fault reporting tool. HTH.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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