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No internet no dial tone

kp65
Newbie
Posts: 4
Registered: ‎19-07-2018

No internet no dial tone

Out of the blue my internet stopped working and the phone is giving no dial done. Nothing has changed at all. Ive logged a fault with PN both online and over the phone but have not had an ETA for resolution or any clear indication on when it may be resolved.

I have also tried to run the phone line test but it says it’s unable to test my line.

Any PN rep able to assist ?
4 REPLIES 4
jab1
Legend
Posts: 17,225
Thanks: 5,534
Fixes: 258
Registered: ‎24-02-2012

Re: No internet no dial tone

Are you an ADSL or Fibre customer? What did the advisor say when you reported the problem over the phone? What detail if any has been added to the open ticket which will have been created on your account?

John
Townman
Superuser
Superuser
Posts: 23,199
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: No internet no dial tone

...and is Plusnet your telephone service provider?

Whilst the majority of users will have both telephone and broadband provided by Plusnet, there are still many long term customers on broadband only service from Plusnet, their phone line being provided by a different CP.  In circumstances such as described here, the fault needs to be addressed by the telephone service provider, not the broadband provider.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: No internet no dial tone

Hi @kp65, thanks for getting in touch and welcome to our Community Forums.
If you could please drop me the username or address for your account over private message then I'll be happy to check into your raised fault and update you on what's going on with the connection issues you're having currently.
I look forwards to hearing from you.

kp65
Newbie
Posts: 4
Registered: ‎19-07-2018

Re: No internet no dial tone

Pm sent thx