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No internet light on router

polygor38
Grafter
Posts: 36
Registered: 17-03-2012

No internet light on router

Hi.
Reported slow speed and dropouts earlier today and was told to wait four hours before seeing an improvement.
I now find that there's no internet light on the router.
Please flag up.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: No internet light on router

Hello @polygor38

 

Sorry to hear you cannot connect to the internet.

 

I believe you have called us early this morning and we've sent you an email with a few checks to do. If you still experience problems I would recommend getting a fault raised up to us at http://faults.plus.net

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
polygor38
Grafter
Posts: 36
Registered: 17-03-2012

Re: No internet light on router

Your phone line fault checker fails to complete every time I use it. Meanwhile, my download speed has dropped from 0.8 mb to 0.4
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: No internet light on router

Because of the way your line is performing, it seems that your connection has been banded to around 576Kbps. We can reset this, however as there's a lot of errors on your line it's likely that your line will be banded again.

Provided that you have run the checks, I'd raise at faults.plus.net. Let me know once that has been done and I'll ensure that ball rolls as quick as possible.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
polygor38
Grafter
Posts: 36
Registered: 17-03-2012

Re: No internet light on router

As mentioned previously, the fault checker process doesn't complete and I get an "oops, something has gone wrong" message.
I'd be extremely grateful if you could get this problem fixed soonest as I have an autistic son who uses YouTube a lot.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: No internet light on router

I've been testing your broadband; the circuit is banded as Matty has suggested, likely caused by the drops in the connection. I'll raise a fault ticket on your account with the checks that you can respond to.

 

I'll then get it picked up ASAP.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support