No internet light on router

[#1]

Hi.
Reported slow speed and dropouts earlier today and was told to wait four hours before seeing an improvement.
I now find that there's no internet light on the router.
Please flag up.

[#2]

Hello @polygor38

Sorry to hear you cannot connect to the internet.

I believe you have called us early this morning and we've sent you an email with a few checks to do. If you still experience problems I would recommend getting a fault raised up to us at http://faults.plus.net

[#3]

Your phone line fault checker fails to complete every time I use it. Meanwhile, my download speed has dropped from 0.8 mb to 0.4

[#4]

Because of the way your line is performing, it seems that your connection has been banded to around 576Kbps. We can reset this, however as there's a lot of errors on your line it's likely that your line will be banded again.

Provided that you have run the checks, I'd raise at faults.plus.net. Let me know once that has been done and I'll ensure that ball rolls as quick as possible.

Matty

[#5]

As mentioned previously, the fault checker process doesn't complete and I get an "oops, something has gone wrong" message.
I'd be extremely grateful if you could get this problem fixed soonest as I have an autistic son who uses YouTube a lot.

[#6]

I've been testing your broadband; the circuit is banded as Matty has suggested, likely caused by the drops in the connection. I'll raise a fault ticket on your account with the checks that you can respond to.

I'll then get it picked up ASAP.