No internet light on router
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No internet light on router
18-12-2016 10:38 PM
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Reported slow speed and dropouts earlier today and was told to wait four hours before seeing an improvement.
I now find that there's no internet light on the router.
Please flag up.
Re: No internet light on router
19-12-2016 8:37 AM
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Hello @polygor38
Sorry to hear you cannot connect to the internet.
I believe you have called us early this morning and we've sent you an email with a few checks to do. If you still experience problems I would recommend getting a fault raised up to us at http://faults.plus.net
If this post resolved your issue, please click the 'This fixed my problem' button
Re: No internet light on router
20-12-2016 9:40 AM
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Re: No internet light on router
20-12-2016 9:51 AM
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Because of the way your line is performing, it seems that your connection has been banded to around 576Kbps. We can reset this, however as there's a lot of errors on your line it's likely that your line will be banded again.
Provided that you have run the checks, I'd raise at faults.plus.net. Let me know once that has been done and I'll ensure that ball rolls as quick as possible.
Matty
Re: No internet light on router
20-12-2016 10:30 AM
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I'd be extremely grateful if you could get this problem fixed soonest as I have an autistic son who uses YouTube a lot.
Re: No internet light on router
20-12-2016 10:36 AM
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I've been testing your broadband; the circuit is banded as Matty has suggested, likely caused by the drops in the connection. I'll raise a fault ticket on your account with the checks that you can respond to.
I'll then get it picked up ASAP.
If this post resolved your issue, please click the 'This fixed my problem' button
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