No internet every few minutes (Internet light turns off on the router every few minutes)
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No internet every few minutes (Internet light turns off on the router every few minutes)
11-06-2020 11:44 PM
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Good day.
I have been using Plusnet broadband from 31 March 2020. Since then, I have experienced internet drops intermittently. I somehow managed with it till today. But, today the internet keeps dropping every few minutes. The internet light on the router remains off for a few minutes and then gets connected only to turn off a few minutes later. With the current situation forcing to depend on the internet to work from home, it becomes impossible to manage with such intermittent internet connection drops.
I tried connecting the router on a different socket in the house, but the outcome was same. I am not sure what changed today for this issue to become worse.
Will appreciate any help in getting this sorted or fixed.
Re: No internet every few minutes (Internet light turns off on the router every few minutes)
12-06-2020 7:04 AM
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@istand4all Welcome to the forums. As Plusnet, like many other businesses, are operating with reduced staff, it would be a good idea to run through the suggestions in this thread:https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501 and report as many of the requested statistics as possible, which may give fellow customers a chance to help you.
I appreciate it is entitled 'speed faults', but sight of any statistics can also point in the direction of connection problems.
Re: No internet every few minutes (Internet light turns off on the router every few minutes)
13-06-2020 1:03 PM
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Hi there,
I've just been running some diagnostic tests for you and we're not seeing signs of any obvious problems.
Please try reporting a fault with us over at http://faults.plus.net and let us know when you have.
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