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No internet connectivity for 2 hours each evening

msbernice7
Dabbler
Posts: 16
Thanks: 1
Registered: 29-07-2016

No internet connectivity for 2 hours each evening

I usually have excellent Broadband connection with almost 8Mbps speed.  However every evening this week there has been no connectivity to the server between 8pm and 10pm.   Help please

6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No internet connectivity for 2 hours each evening

Hey,

Sorry to hear you're having problems with your connection between 8pm and 10pm. Can you send me a private message with your account username please so I can take a look at your line?

Thanks

Chris Pettitt
Cloud Environments Engineer
msbernice7
Dabbler
Posts: 16
Thanks: 1
Registered: 29-07-2016

Re: No internet connectivity for 2 hours each evening

Have messaged you

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No internet connectivity for 2 hours each evening

Thank you.

I'll take a look at your line now, you might notice a drop in connection as part of the testing.

Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No internet connectivity for 2 hours each evening

Thanks for your patience.

I've done some testing on your line and can see the drops in connection that you referred to. I've been able to change some of the settings on your line which I believe will help stabilise your connection.

Please give your line until Wednesday or so to settle back down, but you should start to see an improvement within the next 24 hours.

I hope this helps!

Chris Pettitt
Cloud Environments Engineer
msbernice7
Dabbler
Posts: 16
Thanks: 1
Registered: 29-07-2016

Re: No internet connectivity for 2 hours each evening

Thank you very much

msbernice7
Dabbler
Posts: 16
Thanks: 1
Registered: 29-07-2016

Re: No internet connectivity for 2 hours each evening

Sorry about the delay in responding.   The problem I reported has not re-occurred since you did the fix.  However there are still outages of several seconds at all sorts of odd times.