No internet connectivity for 2 hours each evening
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No internet connectivity for 2 hours each evening
24-09-2016 8:33 AM
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I usually have excellent Broadband connection with almost 8Mbps speed. However every evening this week there has been no connectivity to the server between 8pm and 10pm. Help please
Re: No internet connectivity for 2 hours each evening
24-09-2016 11:37 AM
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Hey,
Sorry to hear you're having problems with your connection between 8pm and 10pm. Can you send me a private message with your account username please so I can take a look at your line?
Thanks
Re: No internet connectivity for 2 hours each evening
24-09-2016 11:46 AM
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Have messaged you
Re: No internet connectivity for 2 hours each evening
24-09-2016 12:03 PM
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Thank you.
I'll take a look at your line now, you might notice a drop in connection as part of the testing.
Re: No internet connectivity for 2 hours each evening
24-09-2016 12:12 PM
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Thanks for your patience.
I've done some testing on your line and can see the drops in connection that you referred to. I've been able to change some of the settings on your line which I believe will help stabilise your connection.
Please give your line until Wednesday or so to settle back down, but you should start to see an improvement within the next 24 hours.
I hope this helps!
Re: No internet connectivity for 2 hours each evening
24-09-2016 12:18 PM
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Thank you very much
Re: No internet connectivity for 2 hours each evening
08-10-2016 10:34 AM
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Sorry about the delay in responding. The problem I reported has not re-occurred since you did the fix. However there are still outages of several seconds at all sorts of odd times.
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