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No internet connection

FIXED
Thomasmey
Newbie
Posts: 2
Fixes: 1
Registered: 10-04-2017

No internet connection

When i try to go on my wifi it tells me to sign in so i go through the steps but when it gets to the connect page and i type my username and password and click connect it doesnt do anything if i click the reset button it says its connected to the internet but id i try to go on any webpages ot just sends me back to the hub homepage nothing works
4 REPLIES
Superuser
Superuser
Posts: 10,014
Thanks: 1,547
Fixes: 19
Registered: 22-08-2007

Re: No internet connection

Can you please check the basics - the speed issues link below might help.

Do you have a clear dial tone?

Can you post the router stats?

Check that the user name and password in the router internet configuration page are correct.
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: No internet connection

Sorry to hear you're having issues.

From looking at your account this should be sorted now?

Let us know if it isn't.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Thomasmey
Newbie
Posts: 2
Fixes: 1
Registered: 10-04-2017

Re: No internet connection

Fix
Yes this is sorted now thank you Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: No internet connection

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team