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No internet connection since sunday afternoon. need more help - faster! question ID 138479471

epicmcd
Dabbler
Posts: 11
Thanks: 1
Registered: 22-11-2016

No internet connection since sunday afternoon. need more help - faster! question ID 138479471

Hi all, hoping someone from plusnet can get the ball rolling faster, as I'm trying to work and have had no ADSL connection since midday Sunday.

 

My phoneline has a dial tone, and is quiet..

My router will not initialise a link from the master socket or from the test socket behind (with filter fitted)

Tried old router modem - no luck

7 REPLIES
epicmcd
Dabbler
Posts: 11
Thanks: 1
Registered: 22-11-2016

Re: No internet connection since sunday afternoon. need more help - faster! question ID 138479471

from my ASUS DSL N66U

 

Internet Status: There is no response from the remote server.

 

Wait for init ... Link Down ...Wait for init ... Link Down ...Wait for init ... Link Down ... etc etc

Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: No internet connection since sunday afternoon. need more help - faster! question ID 138479471

epicmcd
Dabbler
Posts: 11
Thanks: 1
Registered: 22-11-2016

Re: No internet connection since sunday afternoon. need more help - faster! question ID 138479471

Thanks Gel, 

Did all that on Sunday evening whilst on call to customer support, that's why I posted here today, as nothing has moved on since then except another reply yesterday from customer services to try all that again. Hoping someone here might have some more pro-active thoughts as I'm chunking through my EE phone sim at a fair rate of knots.

Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: No internet connection since sunday afternoon. need more help - faster! question ID 138479471

epicmcd
Dabbler
Posts: 11
Thanks: 1
Registered: 22-11-2016

Re: No internet connection since sunday afternoon. need more help - faster! question ID 138479471

Hi, yeah, chat on Sunday eve when I got home. That lead me to the tests you linked me to and the fault submit page.. since then all i've had back via case report number is "can you try removing the faceplate" again.. I already told them the neighbor down the lane has the same problem.

epicmcd
Dabbler
Posts: 11
Thanks: 1
Registered: 22-11-2016

Re: No internet connection since sunday afternoon. need more help - faster! question ID 138479471

Could try again I suppose....

epicmcd
Dabbler
Posts: 11
Thanks: 1
Registered: 22-11-2016

Re: No internet connection since sunday afternoon. need more help - faster! question ID 138479471

Day 3 without ADSL inernet

 

router log

 

2011-01-01 01:25:46 syslog: LCP is allowed to come up.

2011-01-01 02:51:01 syslog: Timeout waiting for PADO packets

2011-01-01 02:51:01 syslog: Unable to complete PPPoE Discovery

2011-01-01 02:51:01 syslog: LCP down.

2011-01-01 02:51:05 syslog: LCP is allowed to come up.

2011-01-01 04:16:20 syslog: Timeout waiting for PADO packets

2011-01-01 04:16:20 syslog: Unable to complete PPPoE Discovery

2011-01-01 04:16:20 syslog: LCP down.

2011-01-01 04:16:24 syslog: LCP is allowed to come up.

2011-01-01 05:41:39 syslog: Timeout waiting for PADO packets

2011-01-01 05:41:39 syslog: Unable to complete PPPoE Discovery

2011-01-01 05:41:39 syslog: LCP down.

2011-01-01 05:41:43 syslog: LCP is allowed to come up.

2011-01-01 06:09:21 kernel: DDNS disabled or WAN down, stop retry

2011-01-01 07:06:58 syslog: Timeout waiting for PADO packets

2011-01-01 07:06:58 syslog: Unable to complete PPPoE Discovery

2011-01-01 07:06:58 syslog: LCP down.

2011-01-01 07:07:02 syslog: LCP is allowed to come up.

2011-01-01 08:32:17 syslog: Timeout waiting for PADO packets

2011-01-01 08:32:17 syslog: Unable to complete PPPoE Discovery

2011-01-01 08:32:17 syslog: LCP down.