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No internet connection - near Glasgow

suefromrhu
Newbie
Posts: 2
Registered: 10-06-2016

No internet connection - near Glasgow

My Internet went down around 10.30 this morning.  CS on chat said he'd send out a new router even though both my previously working routers showed the same issue.  I called instead and the advisor said that he could see an authentication problem.  Tried several resets and then said there was a major outage in my area that he'd just noticed.  I can't see any status indication of one anywhere.  Anyone else having problems?

2 REPLIES
Community Veteran
Posts: 3,186
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: No internet connection - near Glasgow

https://status.zen.co.uk/broadband/ search for your area code, might have it listed.  Sad that we have to use another ISP's fault tool

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
suefromrhu
Newbie
Posts: 2
Registered: 10-06-2016

Re: No internet connection - near Glasgow

Thanks, much appreciated but no known faults as I suspected.  Still down, and no real prospect of it coming back up right now I don't think.  Tech support gave up too easily....