No internet connection, for my elderly dad
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No internet connection, for my elderly dad
09-04-2020 9:35 AM
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Hi,
My dads internet connection has been down for 5 days or so now. Tried the online checks like wires are connected properly and phone line working fine. Just replaced the router with a new one, and it says the router is working but there is a problem with the connection.
Can anyone help?
Re: No internet connection, for my elderly dad
09-04-2020 9:50 AM
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Re: No internet connection, for my elderly dad
11-04-2020 11:39 AM
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Thanks for getting in touch
@Ronnie1 I can see an engineer has been out today and carried out some work which should have fixed this. Let us know if he's still having issues
@Daviddryden From what I can see you called us regarding this and the matter is now resolved? Let us know if that's not the case.
Re: No internet connection, for my elderly dad
11-04-2020 3:37 PM
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Yes, thanks for replying. Engineer fixed it. Problem was couple streets away.
@Daviddryden i think when there's no-one to answer the phone, the phone system goes to default massage of "we're closed". Try again in half an hour or an hour and pray they are free.
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