No internet connection, for my elderly dad

[#1]

Hi, 

My dads internet connection has been down for 5 days or so now. Tried the online checks like wires are connected properly and phone line working fine. Just replaced the router with a new one, and it says the router is working but there is a problem with the connection. 

Can anyone help? 

[#2]

Hi,I'm a new plusnet customer ,went live on tuesday ,and I haven't been able to get a internet light on my router ,line into the house is strong and working as checked by plugging a phone in,cant get through to customer services so left high &dry ,looks like they have a problem Houston!!!maybe overload ?,but frustrating none the less .

[#3]

Thanks for getting in touch 

@Ronnie1 I can see an engineer has been out today and carried out some work which should have fixed this. Let us know if he's still having issues

@Daviddryden From what I can see you called us regarding this and the matter is now resolved? Let us know if that's not the case.

[#4]

Yes, thanks for replying. Engineer fixed it. Problem was couple streets away. 

@Daviddryden i think when there's no-one to answer the phone, the phone system goes to default massage of "we're closed".  Try again in half an hour or an hour and pray they are free.