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No internet connection every morning at around 2am

FIXED
l3rett
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-05-2022

No internet connection every morning at around 2am

Hi,

 

I’m a Fibre Unlimited customer using a Draytek Vigor 130 > Firewalla Purple > Eeero Mesh 

My Firewalla performs regular ping tests - all of which fail at around 2-3am in the morning with a notification telling me that internet connectivity has been lost. It only appears to be down for a minute or so before coming back on, usually with a spike in latency, going from around 30 to 250. Does anyone know what could be causing this? 

 

Many thanks 

B

6 REPLIES 6
flanzm
Pro
Posts: 215
Thanks: 92
Fixes: 15
Registered: ‎20-04-2016

Re: No internet connection every morning at around 2am

Fix

2-3 am is exactly the time that the OpenReach Dynamic Line Managment system makes changes.  Its possible that it thinks your line is unstable and is trying out coniguration changes to try and improve things.  How long has this been going on ?

jab1
Aspiring Legend
Posts: 10,483
Thanks: 3,448
Fixes: 122
Registered: ‎24-02-2012

Re: No internet connection every morning at around 2am

To follow that - do you have any other problems, @l3rett ? Which modem/router are you using - a screen-grab of your statistics (removing any personal details) could be illuminating.

John
l3rett
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-05-2022

Re: No internet connection every morning at around 2am

Hey @flanzm! Thank you for the reply and info.

I've only had my setup running for a week and since then it's been doing it.
It very well may have been doing it all along but I've now got the tools to monitor so have been made aware of the issue.

 

 

l3rett
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-05-2022

Re: No internet connection every morning at around 2am

Hey @jab1 - thank you for the reply 🙂

No problems and internet has been running well from what I've experienced.

My setup is as below -

Outlet > Draytek Vigor 130 with recommended settings from Plusnet > Firewalla Purple in Router Mode > Netgear Unmanaged Switch > Eero 6 Base.

I've attached below what I'm seeing - is there another way I can get some better logs for you if needed?

Many thanks

 

jab1
Aspiring Legend
Posts: 10,483
Thanks: 3,448
Fixes: 122
Registered: ‎24-02-2012

Re: No internet connection every morning at around 2am

@l3rett The information I suggested posting will be from your Vigor 130, but unfortunately I have no idea how you would find it. Below is an example from a PN Hub2.

5.Hub2 technical.png

 

John
l3rett
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-05-2022

Re: No internet connection every morning at around 2am

Hi all, just an update on this - miraculously after I posted this my connection seem to have one more little blip and ever since it hasn't happened again. Looks like it was probably Openreach testing my new configuration which according to their website can take 14 days