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No internet connection! Please help.

Posts: 1
Registered: ‎25-04-2020

No internet connection! Please help.

Hi all,

I’ve got a Technicolor TG582n router, and no internet connection for two days thus far. The Ethernet, internet, and WiFi lights flash green. There doesn’t seem to be a problem with the Openreach box, so I’m assuming it’s Plusnet/ router related.

I work from home, so getting it back up and running is crucial - but the customer/technical support is closed due to the Covid19 outbreak.

Can any kind soul on here help me please? I am not a super-techy person...

Thanks, Kay
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: No internet connection! Please help.

Hi @Kajlo,


I'm sorry for any inconvenience that this caused you and for the delay in getting back to you on here. I can see that you have since been able to discuss this with our technical support team and it looks like everything is now back up and running. Please let me know if you're still unable to get online.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team