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No internet after switching from fibre to broadand

Jane353
Hooked
Posts: 5
Registered: 14-03-2017

No internet after switching from fibre to broadand

Hello,

I've just switched from TalkTalk fibre broadband to Plusnet ADSL broadband and I am having trouble getting any connection at all.

On the router the internet light is always off and and broadband light is always flashing green. The power and wireless lights are both solid green.

I've already tried turning the router on and off again, doing a factory reset, trying another filter, using the upstairs phone socket, unplugging everything but the router, etc. The phone line works fine and the dialling tone is normal.

2 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: No internet after switching from fibre to broadand

Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: No internet after switching from fibre to broadand

Hi Jane,

Sorry for the problems you're having.

I've tested the line and there's a fault detected, this requires an engineer to come and investigate the fault. I'll create a support ticket on your account for this with the information about the next steps.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team