No feedback from BT or PN on tickets

[#1]

Is it possible to give an update on the queue lengths for tickets. I had a BT engineer visit last week but I see no update to the ticket. Getting fed up with my Fibre and it's variable speeds.

regards,
podman

[#2]

Hi podman, I've just nudged the agent looking after your ticket - you'll get an update on there later this afternoon. Really sorry about the delay.

[#3]

Cheers,
Much appreciated.
Podman

[#4]

On second PC wired via PPPOE. Still constipated.
No update to ticket. Could you please prompt the member of staff again.
Regards,
podman

[#5]

I gather that the lack of reply means that neither pn forum support nor fault s work Sat or Sun
Podman

[#6]

The Digital Care Team members who respond in the forums work normal hours Monday to Friday. Support and the faults teams work 24x7 though I assume more staff are available during the week.

[#7]

Hi,
could you please give another nudge as no update to ticket and problem still ongoing.
podman.
p.s.managed to accidentally close an open ticket as I am doing this on my mobile and with big fingers clicked close instead of view when revuewing tickets.
colud a sevond confirm you wish to close this ticket step not be put in place to stop accidental closures

[#8]

Hi podman, someone is looking at your ticket this morning with a view to arranging an appointment, you should have another update soon.
Adam