I phoned Plusnet on 5th December to tell them about a house-move on the 17th December. I had to wait an hour and ten minutes on hold before speaking to a human being. So the 17th came... and the 18th came... and we still had no connection to the Internet. I phoned Plusnet on Friday evening and spent two hours on hold before finally giving up. I added a comment to the question that they'd opened for the house-move, on Friday evening, saying that I had no connectivity, and added a further comment on Saturday morning. It's now Monday afternoon, and Plusnet still hasn't bothered to respond. I can't reach them by email, because they don't have a support email address. I can't reach them by phone, because they don't answer. I can't reach them by commenting on an open question, because they ignore it. How the hell do I stir Plusnet into action and get the Internet connectivity that they're charging me for? The most galling thing is that, in order to complete the house move without paying a lump sum, I had to renew my contract with them. Even though they're not providing me with any service whatsoever, if I move to another ISP, they'll expect a payment of £50 for early termination of contract. It might be worth paying £50 just to be rid of Plusnet. I miss the old days of Force9!
Sorry for the lack of responses you've received. I've taken a look over your account and can see that when we tested broadband it was indicating a fault on the phone service, which would need resolving by the phone provider rather than ourselves. It does also look as though you've been able to connect this morning.
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