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No connection

Richieblue_7
Newbie
Posts: 2
Registered: ‎07-12-2018

No connection

Red light on router have every single check on settings and advance settings redstarted the hub and still nothing text FAULT to the number provided and it’s replied back saying we have found a fault text NEXT to book engineer and then no reply from it
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,678
Thanks: 5,194
Fixes: 417
Registered: ‎30-06-2016

Re: No connection

@Richieblue_7 

Log in to your Plusnet account. On the home page with a bit of lock there will be a tab informing you that a ticket has been raised. Open that an see if it allows you to book an engineer.

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: No connection

Hi Richieblue_7, I'm really sorry for the connection problems. I've just checked your account and can see that you got back online on Thursday and it looks to have been due to an outage affecting your area. 

 

Please get back to me if there's anything else I can help with though. 

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 Adam Walker
 Plusnet Help Team