Thanks for your post @Clair and welcome to our Community Forums.
I'm sorry to see you're having issues getting your devices onto the internet.
I can see we've made a change to a setting on your line yesterday to try to resolve the issue.
I've also sent you an upgraded router you should receive within the next 3 to 5 working days.
Can you let us know if you have further problems?
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.