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No connection - unacceptable service
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No connection - unacceptable service
14-05-2012 5:50 PM
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Hi
My connection first went down on the 4th May. Reported it and did all the usual checks. Connection came back on briefly, then went down again, kept going on and off. I made numerous call for help and eventually a BT engineer came out on Friday 11th, He spent about an hour checking everything and told me everything was working perfectly and all would be OK from now on. 30 mins after he left connection went down again.
I have reported it online and made numerous phone calls, but had no contact from customer service/ faults. I am left with no BB and nobody talking to me.
My connection first went down on the 4th May. Reported it and did all the usual checks. Connection came back on briefly, then went down again, kept going on and off. I made numerous call for help and eventually a BT engineer came out on Friday 11th, He spent about an hour checking everything and told me everything was working perfectly and all would be OK from now on. 30 mins after he left connection went down again.
I have reported it online and made numerous phone calls, but had no contact from customer service/ faults. I am left with no BB and nobody talking to me.
Message 1 of 7
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6 REPLIES 6
Re: No connection - unacceptable service
14-05-2012 6:13 PM
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I feel for you, I am in the same boat, see "Cautionary Tale, but without an ending".
I lost phone and broadband towards the end of last month, phone was reinstated after a week, but I am still without broadband. The supplier (ie BT) has been investigating and checking for fully two weeks now, worse still, it was them that caused the problem in the first place!
It is SOooooooo frustrating because days and days (seemingly) go by with nothing happening.
Good luck.
I lost phone and broadband towards the end of last month, phone was reinstated after a week, but I am still without broadband. The supplier (ie BT) has been investigating and checking for fully two weeks now, worse still, it was them that caused the problem in the first place!
It is SOooooooo frustrating because days and days (seemingly) go by with nothing happening.
Good luck.
Message 2 of 7
(560 Views)
Re: No connection - unacceptable service
14-05-2012 6:49 PM
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Hi Jimf.
Thanks for the reply, I know what you mean about days with nothing happening. It is the almost total lack of communication that is so frustrating - my ticket has not been updated for over 72 hour.
6:05pm, Friday 11 May 2012
We would like to inform you that your Help Assistant Question [ 55135679 ] has now been returned to the BOT - DSL Logged Faults - Post SFI pool. A member of our Support Team will investigate your issue as soon as possible.
It is obvious that this fault will need to be refered back to BT, I was told this by a CS agent on Saturday, but to date there is no indication that this has been done - if not, why not?
Robert
Thanks for the reply, I know what you mean about days with nothing happening. It is the almost total lack of communication that is so frustrating - my ticket has not been updated for over 72 hour.
6:05pm, Friday 11 May 2012
We would like to inform you that your Help Assistant Question [ 55135679 ] has now been returned to the BOT - DSL Logged Faults - Post SFI pool. A member of our Support Team will investigate your issue as soon as possible.
It is obvious that this fault will need to be refered back to BT, I was told this by a CS agent on Saturday, but to date there is no indication that this has been done - if not, why not?
Robert
Message 3 of 7
(560 Views)
Re: No connection - unacceptable service
15-05-2012 9:55 AM
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Some response from Plusnet would be nice!
Message 4 of 7
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Re: No connection - unacceptable service
15-05-2012 1:15 PM
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Hi iamrobert,
I'll see if I can get one of our faults team to pick this up for you.
Jojo
I'll see if I can get one of our faults team to pick this up for you.
Jojo
Message 5 of 7
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Re: No connection - unacceptable service
16-05-2012 12:29 AM
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Hi Joanne,
Thanks for your, reply, someone from faults has contacted me to tell me that they have passed it back to BT - so fingers crossed.
robert
Thanks for your, reply, someone from faults has contacted me to tell me that they have passed it back to BT - so fingers crossed.
robert
Message 6 of 7
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Re: No connection - unacceptable service
16-05-2012 1:03 PM
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Message 7 of 7
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