No connection - how long to resolve???
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No connection - how long to resolve???
04-07-2014 9:24 PM
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I have left everything as it is (not working) to allow checking but I need to use the Internet ASAP
Re: No connection - how long to resolve???
04-07-2014 9:29 PM
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nothing to stop you plugging the hh5 in, would certainly help diagnose where the issue might be. i.e. router or service.
are all the lights lit up correctly on the OpenReach modem (white box)?
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Re: No connection - how long to resolve???
04-07-2014 10:20 PM
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Re: No connection - how long to resolve???
04-07-2014 10:33 PM
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have you tried the HH5?
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If it fixed it click 'This fixed my problem'
Re: No connection - how long to resolve???
04-07-2014 10:44 PM
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Re: No connection - how long to resolve???
05-07-2014 9:16 AM
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Surprise, surprise! - the internet is now working and my first speedtest (Ethernet) was 70.68Mbps download and 17.34Mbps upload. What I was expecting and had been getting when with BT Infinity.
I maintain the Technicolor router is faulty but after waiting one week and still not be told there is a problem by PlusNet is unsatisfactory.
I propose to keep the BT HomeHub 4 connected until PlusNet supply a replacement router that works as it is supposed to do so I can get access to the internet at last.
I do not want to keep the BT router permanently as is blocks Port Forwarding to my IP Cameras which was part of my reason to change from BT in the first place. The PlusNet router (when it did work for 2 days) did allow the Port Forwarding so I want a working router please!
I hope its not too much to ask as a new customer.
Re: No connection - how long to resolve???
05-07-2014 9:34 AM
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Re: No connection - how long to resolve???
05-07-2014 10:09 AM
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Re: Port Forwarding on Home Hub 4
Options
on 09-02-2014 20h48
Use the IP address not the device name.
This page should help.
Port forwarding problems http://forumhelp.dyndns.info/networking/portforward.html
There are some CCTV example on this page.
Help with setting up routers, repeaters, Smart TVs, printers, CCTV, NAS, VOIP http://forumhelp.dyndns.info/hardware/hardware_menu.html
Taken from here https://community.bt.com/t5/Other-Broadband-Queries/Port-Forwarding-on-Home-Hub-4/td-p/909354
Found with this Google search "bt home hub 4 port forwarding"
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: No connection - how long to resolve???
05-07-2014 11:13 AM
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Interestingly I have had a message from PN this morning to advise they are sending me a new router. Thank you.
Re: No connection - how long to resolve???
05-07-2014 11:28 AM
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If it helped click the thumb
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Re: No connection - how long to resolve???
05-07-2014 12:03 PM
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I've no experience with BT hh but I find it incredible that they are so locked down that you cannot open ports - I accept it might be difficult, but not impossible, as that would be exceedingly unhelpful!
Just taken a look here - http://portforward.com/english/routers/port_forwarding/BT/Home_Hub_4/iMessage.htm - thus is not dissimilar to the TG approach.
On the TG routers you need to know what you are doing, but it's all available via the UI.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No connection - how long to resolve???
05-07-2014 1:07 PM
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Quote from: Townman I've no experience with BT hh but I find it incredible that they are so locked down that you cannot open ports - I accept it might be difficult, but not impossible, as that would be exceedingly unhelpful!
That's one thing that really puts me off going with BT, how it's all really locked down.
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