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No connection help please

MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

No connection help please

Could see someone please give me an update on ticket 87781913, my connection has been dropping all weekend and has only synced for 10 minutes today, not the first time it seems to be a regular thing now, its really starting to get to me know.
10 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No connection help please

You've mentioned on the Fault Checker that your line is noisy, is this still the case?
Chris Pettitt
Cloud Environments Engineer
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: No connection help please

Hi Chris, slight crackle on the line now, still had very little service the DSL light on the Open Reach has been flashing most of the day and over the weekend.
Had a quick look at the wiring to the grey box outside and it looks like its seen better days. The last OR Engineer was supposed to check it last time he visited and he gave it a 2 second glance.
Any help would be appreciated, I seem to be caught in a cycle, works ok - Disconnections- OR Visits - works for a month or so - Disconnections - OR Visits, and so it continues.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No connection help please

Can you please provide your availability for an engineers visit?
Chris Pettitt
Cloud Environments Engineer
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: No connection help please

Chris can you show me how my connection has been over the last couple of days please, I haven't been at home and I just want to check dropouts..
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: No connection help please

Can someone please show what my connection has been like over the last couple of days, I have Open Reach appointment Tuesday.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No connection help please

Here's your connection graph:
<img src="http://community.plus.net/visualradius/generated/image14047277749675.png"/>
Chris Pettitt
Cloud Environments Engineer
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: No connection help please

Open Reach no show, anyone give me an update please, my wife is not best pleased waiting in all morning.  Angry Angry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No connection help please

I'm really sorry that the engineer hasn't showed up, I'll chase up with the Faults Team to find out what's happened.
In the meantime, we'll need to re-appoint, would you be able to update the ticket with further engineer availability? I'll do my absolute best to get a quick turnaround on this for you.
Chris Pettitt
Cloud Environments Engineer
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: No connection help please

Thanks Chris appointment re booked for Friday, really getting wound up now as I just keep going round in circles its really testing our patience. Just the thought of being patronised by the Openreach idiots again boils my blood, on one of the visits we were informed we only avoided paying a bill because my wife made a good cup of coffee.
Even reading the notes on the last ticket saying  "Circuit performance appears unstable due to excessive daily line retrains. Confirm that End User is not disconnecting" giving reference to having 80 plus retrains in 24 hours, gets my back up, as if i have nothing better to do that muck around powering down the modem.
Also trying to catch up on work from home and having no connection upon many occasions and having to go into work on my day off  is not a happy situation.
How much inconvenience must I endure at the hand of Plusnet and Openreach ?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No connection help please

I understand where you're coming from. The detail you can see on your Fault Ticket is pulled directly from our suppliers systems, we do it for transparency so you can see exactly what we can see. The wording could perhaps be better, but I think our suppliers don't fully expect the information to be put on Support Tickets if I'm honest, but we do.
I appreciate and fully understand your frustration and I'm glad that's been re-booked in for you. I'll do my best to keep an eye on things for you and I'll ensure that the Faults Team respond to you within a timely manner.
Chris Pettitt
Cloud Environments Engineer