No connection for 2 weeks

[#1]

No connection for 2 weeks. Been using PlusNet for more than 3 years and all been great up to now.

Checked connections etc as per Help videos.

No way to contact Plus Net except by phone and my dad does not want to do that as it's too stressful (with all the tech jargon). 

We get this message in the web browser. See image attached.

Note that the computer is Apple OS X 10.6 and only 3 years old.

Why can't I connect now? 

[#2]

Hello @mikevallance and a warm welcome to the community forums

I'm really sorry to hear you aren't able to connect to your broadband.

I've run a few tests down your line and I can see that your router is no longer connecting to your line. The tests haven't identified the cause. This usually indicates a physical fault somewhere between the exchange and your router.

I'd recommend having a look through here and also to try the test socket as explained here

Please feel free to fire any questions or queries at me.

-Edit-

You can also raise a fault online to us at http://faults.plus.net

[#3]

I will try the physical cables to see if they are sitting  in the sockets tightly enough first. Thanks for the response. 

[#4]

No problem, let us know how you get on.