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No connection after unplugged

Ndziubajlo
Newbie
Posts: 2
Registered: ‎17-10-2017

No connection after unplugged

Router cable case unplugged from the wall, and when replugged, showed no connection.
Technicolor log in screen came up, so logged in, and hit connect in broadband connection section.
No connection, and in this section 'link status' constantly says 'retrying' IPv4 state says enabled, and IPv6 state says disabled.
Not sure what is wrong here.
2 REPLIES
Ndziubajlo
Newbie
Posts: 2
Registered: ‎17-10-2017

Re: No connection after unplugged

Also when 'check connectivity' is selected, the test results say
DSL - green tick
ATM - no ATM activity detected on your dsl line
Ppp - your connection is currently down
Plusnet Help Team
Plusnet Help Team
Posts: 4,433
Thanks: 1,000
Fixes: 193
Registered: ‎25-03-2015

Re: No connection after unplugged

Welcome to the community forums @Ndziubajlo

 

I'm struggling to locate your account using information from your forum account. Please could you PM Me your username.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team