No chuffing internet ..... again!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- No chuffing internet ..... again!
No chuffing internet ..... again!
30-01-2015 6:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Posted from my SGII via mobile internet which works
Re: No chuffing internet ..... again!
30-01-2015 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If I could draw your attention to this???
http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=connectivity
Re: No chuffing internet ..... again!
30-01-2015 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And another hour later with no further news.
Re: No chuffing internet ..... again!
30-01-2015 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We do apologise for any inconvenience.
Re: No chuffing internet ..... again!
30-01-2015 9:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It seems I am back up now however, I am no less angry. Being with PN was a breath of fresh air regarding customer service after talk talk but I have never had so many dropped connections with any ISP as I have had with PN over the past 4 months. I don't enjoy saying it but I am looking forward to going elsewhere once my 12 months is up.
Re: No chuffing internet ..... again!
30-01-2015 9:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sucks as gf out with friends was gonna watch load of stuff on Netflix lol. Here's hope it's fixed soon.
Re: No chuffing internet ..... again!
30-01-2015 10:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No chuffing internet ..... again!
30-01-2015 11:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I understand it, this particular issue only arose much earlier this evening, so if you've been off for longer, you could have a different problem.
When did your connection go down and what lights are lit on the modem/router?
Re: No chuffing internet ..... again!
30-01-2015 11:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No chuffing internet ..... again!
30-01-2015 11:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It is possible anybody at home may have accidentally altered anything - eg. plugged something in without a filter - a Sky box might be a typical example?
Need to ask some other basic questions -
Do you have a Master Socket similar to the one on the left? Do all your Microfilters look like this?
Do you have any fixed extension phone sockets, and where are you currently plugged in?
Is the ADSL light flashing at any point or is it still a steady Red?
Do you have Dial-tone on the phone? Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you recently had any problems with incoming or outgoing calls? Is your line overhead or underground?
Re: No chuffing internet ..... again!
31-01-2015 12:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not a good start for my um as a new customer of a month and already having many issues, and a new FTTC connection soon so obviously not looking on getting this issue with that also..
Re: No chuffing internet ..... again!
31-01-2015 2:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you are still having problems connecting because of Authentication errors, can't get a PPP Internet session. then try logging into your modem/router and click "Disconnect" if it's showing Connected. Wait at least 30 seconds and then click Connect. See if that solves the issue.
If that doesn't work, then if you don't need your Internet connection tonight, then switch off the modem/router and switch on again tomorrow (in daylight hours if on a longer connection). You may need to log in and click connect or wait upto 15 minutes for TR069 to automatically configure your connection if your modem/router is set up for that (recent Plusnet ones are).
Re: No chuffing internet ..... again!
01-02-2015 9:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I jumped ship before O2 was fully taken over fully by Sky, but like tony8436 my experiences of Plusnet BB have not been good, and they are not improving.
dick:quote
Re: No chuffing internet ..... again!
01-02-2015 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: kanda
I jumped ship before O2 was fully taken over fully by Sky, but like tony8436 my experiences of Plusnet BB have not been good, and they are not improving.
[Moderator's note by Dick (Strat): Full quote of preceding post removed, as per Forum Rule]
Yes I seem to remember things being better with the old O2, but I think that's probably just nostalgia and my poor memory. Looking back, O2 internet certainly had their share of outages, periods of congestion and IMO an (almost) equally poor dns.
Re: No chuffing internet ..... again!
02-02-2015 1:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: kanda I have also been experiencing a lot of disconnects in the evening, which could be demands on the service.
kanda, that most certainly won't be the case. I'll post on the thread you started.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- No chuffing internet ..... again!