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No broadband

BlueStar
Newbie
Posts: 3
Registered: ‎08-07-2023

No broadband

Hi guys , my broadband hasn’t been on since the thunderstorm this morning ,I’m in the Holmfirth area and I’ve sent texts to the helpline number but I’m not getting anything back .
Does anyone know what’s going on please ?
9 REPLIES 9
D0GB0Y
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-07-2023

Re: No broadband

I am also in holmfirth and my line is dead. No dial tone and no broadband.

Got this message from the plusnet diagnostic text.

Hi, it's the PlusNet Diagnostics bot here.

We have tested your service, and identified it is being affected by an incident in your local area.

Incident detected: 08-Jul-2023 08:03

Estimated fix date: 08-Jul-2023 17:00

Sorry for the inconvenience. We hope to have you back up and running as soon as possible
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: No broadband

Hi all, really sorry about the phone line issues, 

 

@BlueStar I've just send you a PM, please drop me a reply if you're still in need of help.

 

@D0GB0Y I can see the major service outage in your are is still ongoing, we're due an update on Monday so someone will be in touch then.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BlueStar
Newbie
Posts: 3
Registered: ‎08-07-2023

Re: No broadband

Sent you a PM
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: No broadband

Cheers, "bluestar" isn't finding any accounts for me, what's your postcode please?


Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BlueStar
Newbie
Posts: 3
Registered: ‎08-07-2023

Re: No broadband

It’s <redacted>
I think my username is my email , I’ve sent you a pm with it in xx

Moderator's Note: Personal information removed but still visible to Plusnet

D0GB0Y
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-07-2023

Re: No broadband

@adamwalker so we will be offline until Monday!?!?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: No broadband

I'm afraid so, apologies that it's taking longer than hoped to get fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
D0GB0Y
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-07-2023

Re: No broadband

@adamwalker I was told 1:50 on the phone. Not sure we can survive. I have two teenage kids!!!
Townman
Superuser
Superuser
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: No broadband

A major outage is a major outage.

Will have to try good old fashioned books!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.