Showing results for 
Search instead for 
Did you mean: 

No broadband

Posts: 1
Thanks: 1
Registered: ‎28-04-2020

No broadband

I have been without broadband for 2 days. There is a red light on the router and the phone has no dial tone. I've been through all the procedures to try and rectify but to no avail. I have a disabled daughter who lives alone and she usually contacts me via messenger but nothing is getting through. Where do I go from here as I cannot talk to anyone at Plusnet, I just get referred to the website - but how? I have no internet!
Plusnet Help Team
Plusnet Help Team
Posts: 16,595
Thanks: 806
Fixes: 206
Registered: ‎27-04-2007

Re: No broadband

I'm really sorry for the issues you've been having. I've just arranged for an engineer to look into this for us tomorrow morning so I'll make sure I follow things up with you afterwards. 


I've added further details to a support ticket on your account here:


Please let me know if there's anything I can help with in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team