No broadband

[#1]

I have been without broadband for 2 days. There is a red light on the router and the phone has no dial tone. I've been through all the procedures to try and rectify but to no avail. I have a disabled daughter who lives alone and she usually contacts me via messenger but nothing is getting through. Where do I go from here as I cannot talk to anyone at Plusnet, I just get referred to the website - but how? I have no internet!

[#2]

I'm really sorry for the issues you've been having. I've just arranged for an engineer to look into this for us tomorrow morning so I'll make sure I follow things up with you afterwards. 

I've added further details to a support ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=201235773

Please let me know if there's anything I can help with in the meantime.