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No broadband

vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

No broadband

Hi guys. I have had no broadband since 7am this morning so over 4 hours! I've checked the cables, phone line is fine and I've reset the router but I still have a ref light! Any ideas?Huh
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,808
Thanks: 560
Fixes: 212
Registered: ‎01-01-2012

Re: No broadband

I'm just looking into this for you.

[edit]

There's a issue we're aware of and investigating. I'll update you as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

Re: No broadband

Brilliant thanks for letting me know, hopefully it's fixed soon!
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: No broadband

Still having issues Vicky? If so can you try a disconnect/reconnect

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

Re: No broadband

Hello
Yes I'm reconnected thank you Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 539
Thanks: 56
Fixes: 19
Registered: ‎02-03-2015

Re: No broadband

Thank you for letting us know @vicky8211 and if you need any further assistance then please just get in touch and we'll be more than happy to help

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

Re: No broadband

Hello

I'm having this problem yet again!! No internet at all today and was intermittent all day yesterday!!