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No broadband

wivenhoe6
Grafter
Posts: 37
Registered: 26-05-2015

No broadband

Hey guys,

My uncle currently has no broadband although his phone line is working fine.

His plusnet username is [Removed]

He has reset his router & tried both wireless & wired connections to no avail.

Can you check things your end?

Thanks very much

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: No broadband

The line is disconnecting a lot.

 

 
I'd advise making sure he's in the master socket, using no extension leads and then report a fault.
I'd advise getting this reported to us as a fault at https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
wivenhoe6
Grafter
Posts: 37
Registered: 26-05-2015

Re: No broadband

Thanks for replying Chris.

My uncle rang PlusNet today who explained that they had been carrying out updates in the local area & that something had gone wrong as a result. They rang back five minutes later to confirm that it was all fixed. Excellent service from PlusNet!

I would imagine that the disconnections you mentioned can be explained by him resetting his router etc in the hope that it would solve the issue.

 

Thanks Chris & the PlusNet team for your help in this matter

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: No broadband

Awesome, I'm glad to hear his fault is fixed.

I think he spoke to one of my colleagues, I'll be sure to pass on your thanks to him.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support