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No broadband

Cosmoman
Dabbler
Posts: 10
Registered: ‎31-12-2015

No broadband

I had my service activated today but am unable to connect.
The line status shows connected but even though I have entered the correct login details I am unable to access the Internet.. My username is [Removed]
Really need to be on line over holiday. Many thanks......
[Moderator's note by Mike (Mav) User name removed from a public forum to a private area for PN staff.]
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: No broadband

We hadn't yet received confirmation that the broadband order was completed, however I've just checked and it has so I've activated the account on our systems. If you try and get online again you should find it connects now. Remember that your connection username is username@plusdsl.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Cosmoman
Dabbler
Posts: 10
Registered: ‎31-12-2015

Re: No broadband

All working now....Many many thanks Cheesy