No broadband

[#1]

Hi guys , my broadband hasn’t been on since the thunderstorm this morning ,I’m in the Holmfirth area and I’ve sent texts to the helpline number but I’m not getting anything back .
Does anyone know what’s going on please ?

[#2]

I am also in holmfirth and my line is dead. No dial tone and no broadband.

Got this message from the plusnet diagnostic text.

Hi, it's the PlusNet Diagnostics bot here.

We have tested your service, and identified it is being affected by an incident in your local area.

Incident detected: 08-Jul-2023 08:03

Estimated fix date: 08-Jul-2023 17:00

Sorry for the inconvenience. We hope to have you back up and running as soon as possible

[#3]

Hi all, really sorry about the phone line issues, 

@BlueStar I've just send you a PM, please drop me a reply if you're still in need of help.

@D0GB0Y I can see the major service outage in your are is still ongoing, we're due an update on Monday so someone will be in touch then.

[#4]

Sent you a PM

[#5]

Cheers, "bluestar" isn't finding any accounts for me, what's your postcode please?

Adam

[#6]

It’s <redacted>
I think my username is my email , I’ve sent you a pm with it in xx

Moderator's Note: Personal information removed but still visible to Plusnet

[#7]

@adamwalker so we will be offline until Monday!?!?

[#8]

I'm afraid so, apologies that it's taking longer than hoped to get fixed.

[#9]

@adamwalker I was told 1:50 on the phone. Not sure we can survive. I have two teenage kids!!!

[#10]

A major outage is a major outage.

Will have to try good old fashioned books!