No broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No broadband
No broadband
on 04-10-2016 5:45 PM - last edited on 05-10-2016 12:47 AM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey guys,
My uncle currently has no broadband although his phone line is working fine.
His plusnet username is [Removed]
He has reset his router & tried both wireless & wired connections to no avail.
Can you check things your end?
Thanks very much
Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.
Re: No broadband
05-10-2016 9:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The line is disconnecting a lot.
Re: No broadband
05-10-2016 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for replying Chris.
My uncle rang PlusNet today who explained that they had been carrying out updates in the local area & that something had gone wrong as a result. They rang back five minutes later to confirm that it was all fixed. Excellent service from PlusNet!
I would imagine that the disconnections you mentioned can be explained by him resetting his router etc in the hope that it would solve the issue.
Thanks Chris & the PlusNet team for your help in this matter
Re: No broadband
07-10-2016 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Awesome, I'm glad to hear his fault is fixed.
I think he spoke to one of my colleagues, I'll be sure to pass on your thanks to him.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page