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No broadband since midday 1st June - can't decide if it's PlusNet or my modem

MadScientist
Grafter
Posts: 29
Thanks: 2
Registered: ‎04-11-2013

No broadband since midday 1st June - can't decide if it's PlusNet or my modem

Can somebody at PlusNet please check the status of my ADSL connection so I determine where the fault is.
Many thanks
7 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem

There are some tests can be performed by going through the process at http://faults.plus.net ;
These give PN support the info needed to work on the problem.
MadScientist
Grafter
Posts: 29
Thanks: 2
Registered: ‎04-11-2013

Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem

Thanks, I've been through those.  I use a separate modem and router and as I don'y have another modem\router to test, I can't totally rule out a problem at my end. 
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem

Our testing hasn't found a issue although that's not to say there isn't one.
I would recommend trying another router if possible as if a engineer goes out and finds it to be the router a charge of £50 will apply.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MadScientist
Grafter
Posts: 29
Thanks: 2
Registered: ‎04-11-2013

Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem

Thanks, that's extremely useful to know.
I hope to have an alternative modem\router to test tomorrow.  I'm assuming that PN will not send an engineer out without consulting me first?
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem

Correct we won't book a engineer until your happy to do so.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MadScientist
Grafter
Posts: 29
Thanks: 2
Registered: ‎04-11-2013

Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem

Confirmed bad modem (Vigor 120).  Thanks for your help here.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem

Glad it's working now.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team