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No broadband since midday 1st June - can't decide if it's PlusNet or my modem
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No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 7:33 AM
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Can somebody at PlusNet please check the status of my ADSL connection so I determine where the fault is.
Many thanks
Many thanks
Message 1 of 8
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Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 7:57 AM
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There are some tests can be performed by going through the process at http://faults.plus.net ;
These give PN support the info needed to work on the problem.
These give PN support the info needed to work on the problem.
Message 2 of 8
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Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 8:22 AM
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Thanks, I've been through those. I use a separate modem and router and as I don'y have another modem\router to test, I can't totally rule out a problem at my end.
Message 3 of 8
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Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 10:02 AM
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Our testing hasn't found a issue although that's not to say there isn't one.
I would recommend trying another router if possible as if a engineer goes out and finds it to be the router a charge of £50 will apply.
I would recommend trying another router if possible as if a engineer goes out and finds it to be the router a charge of £50 will apply.
Message 4 of 8
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Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 10:18 AM
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Thanks, that's extremely useful to know.
I hope to have an alternative modem\router to test tomorrow. I'm assuming that PN will not send an engineer out without consulting me first?
I hope to have an alternative modem\router to test tomorrow. I'm assuming that PN will not send an engineer out without consulting me first?
Message 5 of 8
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Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 11:08 AM
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Message 6 of 8
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Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 5:39 PM
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Confirmed bad modem (Vigor 120). Thanks for your help here.
Message 7 of 8
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Re: No broadband since midday 1st June - can't decide if it's PlusNet or my modem
02-06-2015 5:49 PM
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Message 8 of 8
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- Re: No broadband since midday 1st June - can't dec...