No broadband since midday 1st June - can't decide if it's PlusNet or my modem

[#1]

Can somebody at PlusNet please check the status of my ADSL connection so I determine where the fault is.
Many thanks

[#2]

There are some tests can be performed by going through the process at http://faults.plus.net ;
These give PN support the info needed to work on the problem.

[#3]

Thanks, I've been through those.  I use a separate modem and router and as I don'y have another modem\router to test, I can't totally rule out a problem at my end. 

[#4]

Our testing hasn't found a issue although that's not to say there isn't one.
I would recommend trying another router if possible as if a engineer goes out and finds it to be the router a charge of £50 will apply.

[#5]

Thanks, that's extremely useful to know.
I hope to have an alternative modem\router to test tomorrow.  I'm assuming that PN will not send an engineer out without consulting me first?

[#6]

Correct we won't book a engineer until your happy to do so.

[#7]

Confirmed bad modem (Vigor 120).  Thanks for your help here.

[#8]

Glad it's working now.