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No broadband service yet ?

fpw48
Newbie
Posts: 1
Registered: ‎26-03-2014

No broadband service yet ?

Hi there, I've not had broadband installed or received my router. The telephone line is working though.
Please can someone advise what is going on ?
thanks
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: No broadband service yet ?

Hi fpw48,
Your router has just been dispatched, that should be within you within the next few days. Your order has been placed with our suppliers so I would expect your broadband service to be up and running within 5-7 working days - we'll keep you updated via SMS.
Chris Pettitt
Cloud Environments Engineer