No broadband light.
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- Re: No broadband light.
No broadband light.
17-09-2015 7:03 PM
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We've changed the micro filter too.
Only thing we haven't done is change the router, something I'm not overly keen on doing, spending money on a router that may not be faulty, being as though we had this problem a few weeks back.
Internet has been down for almost 24 hours now.
Re: No broadband light.
17-09-2015 8:52 PM
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Re: No broadband light.
18-09-2015 8:47 AM
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I'll be ringing plusnet this afternoon. Let's hope it's not the usual 45minute wait time!!
Re: No broadband light.
18-09-2015 9:36 AM
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Re: No broadband light.
18-09-2015 10:23 AM
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Re: No broadband light.
18-09-2015 1:07 PM
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The lights we should have are 'Power, broadband, internet, wifi, Ethernet (if plugged in), we only have power and wifi. Each time I get to the technicolour page and log in it is dsl connection is down.
Plusnet said they don't think it's the router as the broadband light did come on this morning, and because we had the same problem 2 weeks ago. This is day 3 without internet and they're just telling me to hang tight. It's becoming really frustrating that this keeps happening. I'm very close to cancelling my subscription with them.
Re: No broadband light.
18-09-2015 2:53 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: No broadband light.
18-09-2015 3:02 PM
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Re: No broadband light.
18-09-2015 6:59 PM
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Re: No broadband light.
18-09-2015 11:01 PM
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Quote from: sophieperks123 We have the standard plusnet router.
PlusNet has several 'standard' routers depending on what service you have and when you started with PlusNet.
Are you on ADSL (just one box) or are you on fibre (PlusNet box and a BT Openreach box)? If the latter, we need to know what light are on on the BTOR box too (and the mods will need to move this thread).
Can you please indicate which router model you have as well please.
Can you please log into the router and check the account settings. Sometime after a factory reset, the account details do not get correctly configured.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No broadband light.
19-09-2015 9:11 AM
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Re: No broadband light.
19-09-2015 10:36 AM
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TG582n?
2794n?
Something else?
PlusNET has had a number of 'standard' routers.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No broadband light.
21-09-2015 9:40 AM
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Re: No broadband light.
05-11-2016 12:43 PM
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