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No broadband from any provider today?

Rachelf67
Newbie
Posts: 2
Registered: ‎21-09-2023

No broadband from any provider today?

My broadband has been down all day. Gas assumed it was just Plusnet but talking to a neighbour it seems it’s all providers in the village. I’m in East Ayrshire. Anyone know anything?
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 16,018
Thanks: 6,059
Fixes: 437
Registered: ‎30-07-2007

Re: No broadband from any provider today?

@Rachelf67  Zen has a pretty good fault status page here https://status.zen.co.uk/broadband/ . Try putting your phone area code in to see if there's any problems in your area

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Rachelf67
Newbie
Posts: 2
Registered: ‎21-09-2023

Re: No broadband from any provider today?

That’s saying no reported faults today but Plusnet have confirmed there is a fault. Odd.
MisterW
Superuser
Superuser
Posts: 16,018
Thanks: 6,059
Fixes: 437
Registered: ‎30-07-2007

Re: No broadband from any provider today?

Maybe the fault doesnt affect enough people to appear on Openreach's service outage lists🙄

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,625
Thanks: 10,189
Fixes: 1,606
Registered: ‎21-04-2017

Re: No broadband from any provider today?

There is a major service outage in the area and the new estimated repair time is by 7pm tonight.

It's affecting a number of services, so engineers will be working to fix the fault as quickly as possible. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet