No broadband for 8 days now !!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No broadband for 8 days now !!
No broadband for 8 days now !!
30-12-2010 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm due to go on the FTTC trial next week, looks like that wont happen as I can't see my current problem being resolved by then.
As luck would have it a letter from BT landed on my doorstep this morning, telling me about BT Infinity - very timely - worth a lokk at the website when I get my service back.
I've been very happy with plusnet until now - but my service was working then.
Apparently I don't even get a refund on my monthly fees as they've given me this free-phone line to use as a dial-up !! currently connect at 36Kbps.
Does everyone get this level of service or i have I just been unlucky.
Re: No broadband for 8 days now !!
30-12-2010 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I doubt this will have any effect on you getting fibre. I've one of the faults managers picking this up now to find out what's going on.
Jojo
Re: No broadband for 8 days now !!
30-12-2010 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like they can't get an engineer before the 5th so we'll just leave the FTTC engineer to visit on the 5th. Your ticket has been updated with details.
Jojo
Re: No broadband for 8 days now !!
30-12-2010 2:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So now ill have to wait another god knows how long to have it resolved....... starting to wish I had never even bothered signing up with them.
48hrs my last ticket sat for, and i had to actually phone them before I got a single response, and even then it was the usual demoncratic answer, "oh its with the support team".
Re: No broadband for 8 days now !!
30-12-2010 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will the engineer attending on the 5th be briefed on the problems that I've had or is it simply hoped that the upgrade will resolve the issue.
Thanks
Steve
Re: No broadband for 8 days now !!
30-12-2010 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I imagine the FTTC engineer will have to test the connection from the cabinet anyway and if it was an issue at the cabinet then they will be moving that connection with the FTTC install, so I reckon it should be fine.
Jojo
Re: No broadband for 8 days now !!
30-12-2010 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers
Steve
Re: No broadband for 8 days now !!
02-01-2011 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No broadband for 8 days now !!
04-01-2011 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
According to my support ticket for the FTTC trial I have a BT engineer booked for tomorrow (5 Jan). My broadband fault is expected to be fixed by the same call.
However this morning I got a generated call from BT telling me an engineer would attend on Thursday (6 Jan).
I've called the support number and they have raised a new ticket querying the dates but I need a fast response - I need to change work/home arrangements accordingly.
I need to know am I getting 2 visits or 1 visit and if only 1 which of the dates is it?
Thanks
Re: No broadband for 8 days now !!
04-01-2011 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll check that out for you now and get back to you.
Jojo
Re: No broadband for 8 days now !!
04-01-2011 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have just had that checked and it appears that it is Thursday 6th 0800-1300hrs.
Jojo
Re: No broadband for 8 days now !!
04-01-2011 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers
Steve
Re: No broadband for 8 days now !!
06-01-2011 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Steve
Re: No broadband for 8 days now !!
06-01-2011 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No broadband for 8 days now !!
06-01-2011 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No broadband for 8 days now !!