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No broadband connection

Toeknee1
Newbie
Posts: 2
Registered: 10-12-2017

No broadband connection

Hello.
My internet connection is completely down as of this morning. It did snow a lot last night. I was wondering if such weather would cause internet to be down in my area? Thanks.
4 REPLIES
Gel
Seasoned Pro
Posts: 1,473
Thanks: 150
Fixes: 12
Registered: 02-08-2007

Re: No broadband connection

Plusnet Help Team
Plusnet Help Team
Posts: 6,231
Thanks: 1,678
Fixes: 321
Registered: 21-04-2017

Re: No broadband connection

Hi there. I'm sorry to hear you're experiencing connection problems.

It looks like your service is affected by a major service outage which is due to be resolved by 6:59 tonight. It's subject to change though, but please do let us know if you can't connect following the estimated resolution time.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Toeknee1
Newbie
Posts: 2
Registered: 10-12-2017

Re: No broadband connection

I’m still unable to connect to the internet a few days after the estimated time. Is there another rough update when the outage should be resolved? Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 6,231
Thanks: 1,678
Fixes: 321
Registered: 21-04-2017

Re: No broadband connection

Apologies that this is still ongoing. I've just had a word with our suppliers and the new estimated resolution date for the major service outage is tomorrow afternoon. Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team