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No broadband connection for weeks.

Mbrown5
Dabbler
Posts: 10
Registered: ‎31-12-2013

No broadband connection for weeks.

I raised a fault on my account several weeks ago and initially had replies saying a fault had been identified on my line and changes had been made to attempt to fix it.
The fix didn’t work and I have now had no broadband connection for a month.
I have updated my account with as much information I can give but nobody seems to reply anymore.
Have Plusnet just decided to give up and not bother trying to fix it?
2 REPLIES 2
maybeicanhelp
Dabbler
Posts: 10
Thanks: 3
Registered: ‎20-05-2018

Re: No broadband connection for weeks.

I'd reccomend calling them.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No broadband connection for weeks.

Sorry to hear you're experiencing connection problems.

I'm looking into this and I'll update you via your fault ticket 173491181 shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet