cancel
Showing results for 
Search instead for 
Did you mean: 

No broadband connection for weeks.

Highlighted
Mbrown5
Newbie
Posts: 8
Registered: 31-12-2013

No broadband connection for weeks.

I raised a fault on my account several weeks ago and initially had replies saying a fault had been identified on my line and changes had been made to attempt to fix it.
The fix didn’t work and I have now had no broadband connection for a month.
I have updated my account with as much information I can give but nobody seems to reply anymore.
Have Plusnet just decided to give up and not bother trying to fix it?
2 REPLIES
maybeicanhelp
Dabbler
Posts: 10
Thanks: 3
Registered: a month ago

Re: No broadband connection for weeks.

I'd reccomend calling them.

Plusnet Help Team
Plusnet Help Team
Posts: 7,169
Thanks: 2,030
Fixes: 359
Registered: 21-04-2017

Re: No broadband connection for weeks.

Sorry to hear you're experiencing connection problems.

I'm looking into this and I'll update you via your fault ticket 173491181 shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team