No broadband connection for the last 2 days
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No broadband connection for the last 2 days
No broadband connection for the last 2 days
10-10-2018 12:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I haven't been able to get stable connection for the last 2 days. The DSL light on my router is constantly flashing, either it can't establish internet connection at all or if it does, it gets disconnected randomly soon enough it's not usable.
I have tried different cables, micro filters, routers on the master socket with nothing else plugged in; with same result.
The current problem started around 2 nights ago, but the same type of problem has been happening more frequently in the last few months (usually it returned to normal on its own). I've been a plusnet customer for years and the connection problem used to be very rare for me.
Also, how do I report faults these days? Looking for a way to report/contact in help & support had me going in circles just giving me the "guide", chat that's not working or phone no (and I don't have the time to sit in the phone queue).
Re: No broadband connection for the last 2 days
10-10-2018 3:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From https://community.plus.net/t5/Library/Broadband-Faults-Guide-FTTC/ba-p/1322788
If the connection still drops connected in this way (PPPoE), you should raise a fault with us at http://faults.plus.net so we can investigate this further.
Re: No broadband connection for the last 2 days
10-10-2018 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks. I will follow through that.
Re: No broadband connection for the last 2 days
10-10-2018 6:47 PM - edited 10-10-2018 6:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
I'm sorry to hear you're experiencing connection problems.
We're definitely seeing a problem, but line tests aren't finding the cause of the issue.
From what I can see the guide above is kind of irrelevant as that's only if you've got fibre.
I'd recommend trying the steps Here and also another router if you can. [edit] I see you've tried another one.
Failing that we may need to arrange an engineer. Let us know how this goes.
[second edit]
I've also updated your fault ticket Here if you'd like to go ahead with an engineer visit.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No broadband connection for the last 2 days