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No broadband connection and phone troubles

hevruk1
Hooked
Posts: 8
Registered: ‎02-01-2018

No broadband connection and phone troubles

For about 2 months my connection has been dropping a lot. The last 2 days it has been happening a lot more. Right now my internet has been totally for a few hours, have tried resetting router. Also my phone now has no dial tone, just a crackling noise. We have tried to ring I but get nothing. I am using the last of my internet minutes on my phone to write this. Please help and get them sorted, I am housebound, internet is vital to me.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 392
Thanks: 82
Fixes: 11
Registered: ‎07-12-2017

Re: No broadband connection and phone troubles

Hi @hevruk1 welcome to the community forum.

 

I can see that an engineer has recently attended and fixed the fault.

 

Please let us know if you are still having issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team