No broadband after arranging cancellation for Mar

[#1]

I organised a cancellation of my account today to coincide with my move out on 9 Mar but returned from work to find broadband not working. The phone line is working.
Is this a coincidence?

[#2]

Probably not, I get the impression there are still too many poorly trained staff in Provisioning/CSC. One of the CRT members will pick this up tomorrow I'm sure.

[#3]

Well I'm surprised that this was not picked up by one of the CRT, I believe I'd also requested it be moved to Feedback for higher visibility

[#4]

Sorry for not responding on the forum, however I can see from the account that you spoke to one of my colleagues after posting this and they have advised you on the status of the account/line.