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No Usage?

talpa
Grafter
Posts: 103
Registered: ‎26-03-2008

No Usage?

I've been away on holiday from the start of June, and left my router turned off so no usage should have happened then. During the time I was away I was billed, and usage reset, so when I came back View My Usage said no usage as I'd expected.
However, I've been back and merrily surfing since yesterday lunchtime and View My Usage still reports "You don't have any usage data to show right now."
Any ideas?
5 REPLIES 5
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: No Usage?

Mines the same, no update since 14th morning, reported to csc just now, they were not aware, but  confirmed not showing at PN Towers, Yet another happy weekend  Crazy
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: No Usage?

Hi there.
We have issues a service status regarding this at 2125 this evening.
Details here Link
Quote
View My Broadband Usage (52064) - NEW
We are currently investigating an issue whereby customers' recent usage may not be showing in the member centre under the "View My Broadband Usage" link.
All usage has been monitored and we can confirm nothing has been lost.
We have developers working on this issue and as such hope to have a resolution shortly.
Please accept our apologies for the inconvenience caused.
Kind Regards,
Jonathon Smith
Customer Support

We will provide updates as soon as we have them.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: No Usage?

Usage should now have caught up folks. Shout up if you're still experiencing problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: No Usage?

Well mines OK Grin
talpa
Grafter
Posts: 103
Registered: ‎26-03-2008

Re: No Usage?

Quote from: Bob
Usage should now have caught up folks. Shout up if you're still experiencing problems.

Yep - all showing now. Shame Wink